Shipping & Delievery

Return & Exchange Policy

At Naaz Footwear, we take great care in delivering quality handcrafted products. Due to the made-to-order and artisanal nature of our items, we do not offer returns, refunds, or exchanges on any purchases once an order has been confirmed and dispatched.

Please double-check sizing, colors, and quantity before placing your order. If you require assistance, feel free to contact us prior to ordering.

Payment Methods

• We accept all major credit and debit cards via Shopify Secure Payments.
• PayPal is also available for international orders.
• Cash on Delivery (COD) is not available on any orders.

Shipping Information

• We offer Free Standard Shipping within the UK on orders above £50.
• Orders below £50 will be charged a flat shipping fee calculated at checkout.
• International shipping charges are calculated at checkout based on your country and order weight.

Estimated Delivery Times

• UK Orders: Delivered in 5–7 working days.
• International Orders: Delivered in 7–14 working days depending on destination.
• Made-to-order or customized items may take longer. We will notify you by email if applicable.

Customs & Duties

Customers are responsible for any customs duties, taxes, or import fees incurred upon delivery in their respective countries. Naaz Footwear is not liable for these additional charges.

Wholesale Orders

Our current policies do not apply to wholesale or bulk orders. For wholesale enquiries, please contact our team at naazwear@gmail.com or via WhatsApp at +44 7400733729.